FAQs

In the event of a cancellation within 48 hours of the arrival time, we will keep the full deposit as a cancellation charge. If we can re-let the booking, we will refund the deposit. For a reduction of numbers within 48 hours of the arrival time, we will keep the deposit of the cancelled places as a cancellation charge. We will only accept cancellations by email. In the event of a cancellation outside of 48 hours before the arrival time, we will refund the full deposit.

We have no set date for a “full menu change” as we do not change the whole menu at once. The menu tends to evolve across the seasons as various produce becomes available to us from our garden and farm.

We offer monetary value gift vouchers starting from £20.

You can purchase both email and postal vouchers for Roots York here.

When making a booking, please inform us of any dietary requirements so we can prepare an appropriate menu for you. We may not be able to serve guests with multiple requirements or very restricted diets. The vegetarian menu includes dairy products throughout, so, unfortunately, there are no dishes suitable for those guests following a vegan diet.

Allergies

Whilst we follow best practice at all times, we do like to highlight the fact that all the dishes we serve are produced in an environment where allergens are also prepared and cooked.

We cannot guarantee that the environment will be completely allergen-free.

We require a £25 deposit per person at the time of booking.

All reservations will have the table for two hours. We may require the table back after this time. You are very welcome to enjoy post-dining drinks in the bar.

We are closed Monday – Wednesday.

We serve lunch 12pm – 2pm and dinner 5.30pm – 8.30pm Thursday – Sunday.

We do accept walk-ins as long as we have availability for that service. However, our booking system is live and if you find we have availability on-line, even at the last minute, please do book straight away as the booking might be taken up by another guest before you arrive.

We do not have on-site parking, however, Marygate car park is located directly behind Roots. This offers 24-hour parking with daytime rates of £2.30 per hour and a flat £2 charge for evenings from 6pm to midnight.  Additional parking can be found at Bootham Row (5 mins) or Union Terrace (10 mins).

The restaurant at Roots is located on the ground floor along with an accessible toilet. External access is via a small ramp. The bar area and private dining room are on the first floor with internal access via a staircase only.

Unfortunately, we do not have any accommodation at Roots.

If you need transport it is advisable to pre-book in advance.

Streamline Taxis 01904 656565 and York Cars Taxis 01904 765765 are located in York itself.

We can also recommend JEB Taxis 07971 777666 and Ian at Helmsley Black Cabs 01439 223939 for trips on from Roots York. Maybe to our sister restaurant Black Swan Oldstead!

Unfortunately, we are not able to accommodate babies or children under five years old within the restaurant. We do not have a separate children’s menu.

 

Unfortunately we are not able to welcome dogs or pets in the bar or restaurant.

If you need to contact us regarding a booking please email our reservations team at info@rootsyork.co.uk

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